At Storeza Infotec LLP, we strive to ensure that our customers are satisfied with the products and services we provide. However, if you are not completely satisfied with your purchase, we offer a clear and fair refund policy to address your concerns.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:

• The service/product is found to be defective or not delivered as promised.
• Cancellation of subscription-based services is requested within the stipulated time frame.
• For one-time purchases, a refund request is submitted within 14 days of purchase and the product/service has not been used extensively or irreparably altered.

2. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Email us at support@storeza.co.in or call our customer support within the applicable refund period.
2. Provide Details: Include your purchase details, reason for the refund request, and any supporting documentation (e.g., receipts, screenshots, etc.).
3. Review: Once your request is received, it will be reviewed within 5-7 business days. We may contact you for additional information if required.

3. Refund Timelines

• Approved refunds will be processed within 7-10 business days from the date of approval.
• Refunds will be credited back to the original payment method unless otherwise requested.

4. Non-Refundable Items

Refunds are not applicable in the following cases:

• Services/products that have been fully delivered or consumed.
• Customized software or solutions developed as per specific customer requirements.
• Subscription plans after the stipulated cancellation period.
• Any products or services purchased during promotional campaigns, unless otherwise stated.

5. Partial Refunds

Partial refunds may be issued if:

• Only part of the service/product is defective or unsatisfactory.
• Cancellation occurs after partial usage of a subscription-based service.

6. Changes to the Refund Policy

Storeza Infotec LLP reserves the right to modify or update this refund policy at any time. Changes will be communicated on our official website and will be effective immediately upon posting.

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at:

Storeza Infotec LLP
S. No. 138/2/3/D Narayan Nagar,
Near Kolte Patil Mulshi Infotech Park,
Hinjawadi, Pune, Maharashtra - 411057
Email: support@storeza.co.in