At Storeza Infotec LLP, we understand that circumstances may arise where you need to cancel your order or subscription. This Cancellation Policy outlines the terms and conditions for canceling products, services, or subscriptions purchased from us.
1. Order Cancellation
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Before Shipment:
- Orders can be canceled before they are shipped by contacting our customer support team.
- A full refund will be issued for orders canceled prior to shipment.
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After Shipment:
- Once an order is shipped, cancellations are not permitted.
- Customers may return the product in accordance with our Refund Policy if eligible.
2. Subscription Cancellation
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Monthly Subscriptions:
- Cancellations must be requested at least 3 days before the next billing cycle.
- No refunds will be issued for the current billing cycle once it has started.
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Annual Subscriptions:
- Cancellations requested within 14 days of purchase are eligible for a partial refund based on the unused period, minus any applicable fees.
- No refunds will be issued after 14 days of purchase.
3. Customized Products or Services
Orders for customized products or services are non-cancellable once work has commenced or the product has been delivered, unless there is a defect or issue caused by us.
4. How to Cancel an Order or Subscription
To request a cancellation, please follow these steps:
- Contact Support: Email support@storeza.co.in or call our customer service team.
- Provide Details: Include your order or subscription ID, along with a reason for cancellation.
- Review and Confirmation: Our team will review your request and confirm the cancellation status.
5. Refunds for Cancellations
- Eligible cancellations will be refunded to the original payment method within 7-10 business days.
- Any applicable cancellation fees or deductions will be communicated before processing the refund.
6. Changes to the Cancellation Policy
Storeza Infotec LLP reserves the right to modify or update this Cancellation Policy at any time. Changes will be communicated through our official website and will take effect immediately upon posting.
7. Contact Information
For cancellation-related inquiries, please contact us at:
Storeza Infotec LLP
S. No. 138/2/3/D Narayan Nagar,
Near Kolte Patil Mulshi Infotech Park,
Hinjawadi, Pune, Maharashtra - 411057
Email: support@storeza.co.in
